AI Use Cases
Practical AI applications we deliver for enterprise customers across operations, customer experience, security and compliance.
Demand Forecasting and Workforce Optimisation
Using Lakehouse data, AI models forecast contact volumes, orders and service demand from historical patterns, seasonality and business events. Optimises staffing and capacity before peaks occur.
Contact Centre Intelligence and Agent Assist
AI Functions analyse calls and chats for intent, sentiment and next steps. Vector Search provides approved answers and customer context while automating routine after-call administration.
Customer Churn Prediction and Next-Best Action
MLflow-managed models predict which customers may leave, identify key risk drivers and recommend the retention action most likely to protect revenue and strengthen customer relationships.
Clinical Documentation and Coding Assistant
Databricks AI generates draft clinical notes, discharge summaries and coding suggestions from consultations and records. Unity Catalog protects evidence-linked outputs before clinicians approve final documentation.
Continuous Communications and Conduct Monitoring
AI Functions monitor calls, chats and emails for missing disclosures, complaints, hardship, vulnerability and potential misconduct. High-risk interactions are prioritised for review with supporting evidence.
Personalised Content and Recommendations
AI-driven personalisation engines that tailor content, product recommendations and communications based on customer behaviour, preferences and lifecycle stage.
Security Operations Copilot and Threat Detection
Databricks AI correlates alerts, logs, threat intelligence and asset context to identify genuine threats. AI Search supports incident narratives, recommended responses and approved security actions.
Automated Control Testing and Evidence Collection
Databricks agents continuously gather control evidence, test whether controls operate effectively and explain exceptions. Unity Catalog maintains traceability across obligations, controls, owners and remediation.
Multi-Channel AI Agent for Patient Pre-Appointments
AI Search reviews patient records, identifies missing information and supports updates through voice, SMS or digital channels. Produces structured pre-visit summaries and escalates urgent responses.